Maintenance & Service-Level Agreements
Professional website care with maintenance contracts for PHP, WordPress, TYPO3 and CMS systems. Updates, security and personal support – everything from one source.
- Guaranteed response times
- Monthly security updates
- Dedicated point of contact
- Transparent billing
Request an SLA package
I will get back to you as soon as possible.
100% free & non-binding
What is included in maintenance?
Updates & Patches
Regular updates of CMS, plugins and PHP versions.
Security Monitoring
Proactive monitoring for security vulnerabilities.
Backup & Recovery
Automatic daily backups with restore capability.
Performance Monitoring
Continuous monitoring of page load times.
Bug Fixing
Fast diagnosis and resolution of bugs.
Uptime Monitoring
24/7 availability monitoring.
Direct Support
Personal point of contact without waiting queues.
On-site Service
In-person on-site visits when needed (Basel region).
Service-Level Agreements
| Basic For small projects & websites | Recommended Professional For business-critical systems | Enterprise 24/7 availability & premium service | |
|---|---|---|---|
| Reaktionszeit | 24 Stunden | 4 Stunden | 2 Stunden |
| Backup | Wöchentlich | Täglich | Stündlich |
| Support-Kanal | Telefon & Remote | 24/7 Hotline | |
| Updates & Sicherheit | |||
| Uptime-Monitoring | Echtzeit | ||
| Performance-Optimierung | – | ||
| Status-Reports | Monatlich | Detailliert | |
| Vor-Ort-Service | – | Unlimitiert | |
| Prioritäts-Support | – | ||
| Dedizierter Ansprechpartner | – | – | |
| SLA-Garantie / Penalties | – | ||
| Disaster Recovery Plan | – | – |
What is included and what is not?
Included in all packages
- Maintenance, updates & security patches
- Monitoring, backups & performance
- Support for technical issues
- Bug fixing
- Guaranteed response times
Billed separately
- New features & functionality
- Redesigns & major overhauls
- Custom adjustments
Discounts for SLA clients on development work.
Contract Terms
Contract Duration
- Term: 12 months (automatic renewal)
- Cancellation: 3 months before expiry
- Prepayment: Discount for annual payment
Payment Options
- Monthly: Convenient monthly billing
- Annually: Single payment with discount
- Invoice: By email (30-day payment term)
On-site Service Throughout Switzerland
Personal service at your location – reachable within 2 hours from Basel
Service Area
North-West Switzerland
- Basel-Stadt
- Basel-Landschaft
- Aargau
- Solothurn
Further regions
- Zurich & surroundings
- Bern & Mittelland
- Lucerne & Central Switzerland
- Fribourg & Western Switzerland
For more distant locations or regular visits: individual arrangement.
Benefits of On-site Service
- Personal contact – Direct exchange with your team
- Hardware issues – Resolve local server and network problems
- Training – CMS training sessions at your premises
- Fast problem solving – Some problems can be analysed faster on-site
- Emergency deployments – On-site quickly for critical outages
Frequently Asked Questions about Maintenance Contracts
How quickly do you respond to problems?
What happens if the response time is not met?
Are larger adjustments included in the maintenance contract?
Do you also maintain custom-built systems?
How long does the contract run?
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