SLA Guarantee

Maintenance & Service-Level Agreements

Professional website care with maintenance contracts for PHP, WordPress, TYPO3 and CMS systems. Updates, security and personal support – everything from one source.

  • Guaranteed response times
  • Monthly security updates
  • Dedicated point of contact
  • Transparent billing

Request an SLA package

100% free & non-binding

What is included in maintenance?

Updates & Patches

Regular updates of CMS, plugins and PHP versions.

Security Monitoring

Proactive monitoring for security vulnerabilities.

Backup & Recovery

Automatic daily backups with restore capability.

Performance Monitoring

Continuous monitoring of page load times.

Bug Fixing

Fast diagnosis and resolution of bugs.

Uptime Monitoring

24/7 availability monitoring.

Direct Support

Personal point of contact without waiting queues.

On-site Service

In-person on-site visits when needed (Basel region).

Service-Level Agreements

Basic

For small projects & websites
  • Response time: 24 hours
  • Updates & security patches
  • Weekly backup
  • Email support
  • Uptime monitoring
  • Monthly status report
Recommended

Professional

For business-critical systems
  • Response time: 4 hours
  • Proactive security monitoring
  • Daily backup
  • Phone & remote support
  • Performance optimisation
  • On-site service included
  • Priority support
  • Detailed reports

Enterprise

24/7 availability & premium service
  • Response time: 2 hours
  • 24/7 emergency hotline
  • Dedicated point of contact
  • Real-time monitoring
  • Hourly backups
  • Unlimited support requests
  • On-site service unlimited
  • SLA guarantee with penalties
  • Disaster recovery plan
Request a package now

What is included and what is not?

Included in all packages
  • Maintenance, updates & security patches
  • Monitoring, backups & performance
  • Support for technical issues
  • Bug fixing
  • Guaranteed response times
Billed separately
  • New features & functionality
  • Redesigns & major overhauls
  • Custom adjustments

Discounts for SLA clients on development work.

Contract Terms

Contract Duration
  • Term: 12 months (automatic renewal)
  • Cancellation: 3 months before expiry
  • Prepayment: Discount for annual payment
Payment Options
  • Monthly: Convenient monthly billing
  • Annually: Single payment with discount
  • Invoice: By email (30-day payment term)

On-site Service Throughout Switzerland

Personal service at your location – reachable within 2 hours from Basel

Service Area
North-West Switzerland
  • Basel-Stadt
  • Basel-Landschaft
  • Aargau
  • Solothurn
Further regions
  • Zurich & surroundings
  • Bern & Mittelland
  • Lucerne & Central Switzerland
  • Fribourg & Western Switzerland
All locations reachable within approx. 2 hours from Basel.
For more distant locations or regular visits: individual arrangement.
Benefits of On-site Service
  • Personal contact – Direct exchange with your team
  • Hardware issues – Resolve local server and network problems
  • Training – CMS training sessions at your premises
  • Fast problem solving – Some problems can be analysed faster on-site
  • Emergency deployments – On-site quickly for critical outages

Frequently Asked Questions about Maintenance Contracts

Depending on the SLA package chosen, I guarantee response times of 2 to 24 hours. For critical outages I respond as quickly as possible, even outside business hours.

The Professional and Enterprise packages include SLA guarantees with penalties. If the response time is not met, you receive a proportional refund.

The contracts cover updates, bug fixes and minor adjustments. For larger features I create separate quotes with a discount for maintenance clients.

Yes, I also take on individual PHP applications. After a code review I create a tailored proposal.

SLA contracts have a term of 12 months with automatic renewal. With annual prepayment you receive a discount.