AI Support

AI-powered Customer Service

Automate routine enquiries, relieve your team and offer 24/7 support – with intelligent AI assistants.

  • 24/7 automatic support
  • Automate routine enquiries
  • Seamless CRM integration
  • Ongoing optimisation

Request AI Support

100% kostenlos & unverbindlich

Why AI in Customer Service?

80% of all support requests are routine – perfect for AI-powered automation.

Your support team answers the same questions every day: opening hours, delivery status, password reset, product availability. AI-powered customer service with intelligent chatbots handles these routine requests and gives your team time for complex cases that require human empathy.

Benefits of AI Support

24/7 Availability

Your AI assistant never sleeps – customers get instant answers at night and on weekends.

Instant Responses

No more waiting. The AI responds in seconds, not hours.

Reduce Costs

Up to 70% fewer support costs through automation of routine requests.

Relieve Your Team

Your staff can focus on complex cases that require real consultation.

Multilingual

AI support works in all your customers' languages – without additional staff.

Continuously Learning

The AI learns from every interaction and continuously improves.

Use Cases

Website Chat
  • Embedded chat on your website
  • Proactive engagement with visitors
  • Lead generation through qualification
  • Seamless handover to human agents
Email Support
  • Automatic categorisation of emails
  • Instant reply suggestions for agents
  • Fully automated responses to simple requests
  • Escalation of complex cases
Messenger Integration
  • WhatsApp Business integration
  • Facebook Messenger bot
  • Telegram & other platforms
  • Unified knowledge base for all channels
Voice & Phone
  • IVR systems with natural language
  • Automatic call handling
  • Transcription & analysis of conversations
  • Integration into phone systems

The AI Support Process

1
Analysis

I analyse your most frequent support requests and identify automation potential.

2
Training

The AI is trained with your FAQs, product information and previous tickets.

3
Integration

Integration into your channels: website, email, messenger or phone.

4
Optimisation

Ongoing monitoring and improvement based on real interactions.

Frequently Asked Questions about AI Support

Partially. Chatbots can automate 70–80% of routine requests (FAQs, status queries, appointment booking). Complex issues are automatically forwarded to staff – which significantly relieves your team.

Immediately – unlike hotlines with several minutes of waiting time. The chatbot is available 24/7 and answers customer enquiries at night and on weekends.

A standard chatbot is ready to use in 2–3 weeks. With CRM integration and individual training, allow 4–8 weeks.

Yes, when set up correctly. I use European servers, anonymise data where possible and offer self-hosted solutions on request. Privacy policies are communicated transparently.

I integrate with common CRM systems (Salesforce, HubSpot, Pipedrive), helpdesk tools (Zendesk, Freshdesk) and e-commerce platforms (Shopware, WooCommerce).
AI Support

AI-powered Customer Service

Automate routine enquiries, relieve your team and offer 24/7 support – with intelligent AI assistants.

  • 24/7 automatic support
  • Automate routine enquiries
  • Seamless CRM integration
  • Ongoing optimisation

Request AI Support

100% kostenlos & unverbindlich

Ready for intelligent support?

Relieve your team and delight your customers – with AI-powered customer service.

Get in touch